Utility Point is a new seed in the UK energy market Regulated by OFGEM. They started trading in late 2017. Back then, they were known as Washington Energy Limited. Gradually they grew their customer base to make an impression on the UK retail energy industry. Currently, they have 100000 odd customers with them.

Utility point customer reviews may not be the greatest in the industry. But they definitely hold a good overall performance compared to most of the big energy suppliers.

            Utility Point offers both gas and electricity separately or together as duel-fuel tariffs for a very affordable price. But is the right supplier for you? Continue reading to find it out yourself.

            In this comprehensive Utility Point review, we will be evaluating its available tariffs, customer reviews, customer service and, much more to make sure you will select the best energy provider for your needs. 

Utility point reviews-tariffs

Utility Point offers three main tariffs. All of them are fixed tariffs that guarantee a stable unit price for 12 to 24 months. All three tariffs come with a £30 exit fee. When the term is completed, they will put you on to their Standard Variable Tariff with no cancellation fees. Tariff prices may vary depending on the area you live in.

            Just Join Up 12M Fixed Standard Wk04 is the most popular tariff available in Utility Point. This provides electricity and gas for 12 month period with a fixed unit rate. It costs £83.78 for an average customer per month.

            Just Join Up 24M Fixed Wk04 offers electricity and gas for 24 months with fixed unit rate prices. It will cost you £93.36 on average per month.

            Just Join Up 12M Fixed Wk05 is the cheapest tariff available in Utility Point, which is £79.16 on average per month. This one offers gas and electricity for a fixed 12 month period with a fixed unit rate. (These prices are for medium users, that is 2900kwh of electricity and 1200kwh of gas per year)

If you decide to leave the utility point before the end of the contract you should pay an exit fee of £30 per fuel.

Apart from these three main tariffs utility point, energy supplier offers several other Tariffs to cater individual needs of the customers. You can get more details about these tariffs by login into their website and entering your postcode.

Utility Point customer service

            You can contact Utility Point via mobile, email, or live chat available on their website, social media platforms like Facebook, Twitter and, Instagram. According to most of the Utility Point reviews, their live chat is the fastest way to contact them.  Their hotline 0345 557 7878 is available from Monday to Friday between 9 am to 6.30 pm.

            In Which?’s latest snapshot investigation took place in September 2020, Utility Point has taken 15 minutes 55 seconds on average to answer the phone. This is very slow compared to the fastest average response time, which is 51 seconds by together energy. However, this is not the worst response time either. Seven more companies have taken more time than Utility Point to answer the phone, including Boost, which took more than 40 minutes on average to respond!

            To answer live chat queries, the utility point has taken 7 minutes 10 seconds on average. The fastest average response time reported in the investigation was 10 seconds. So Utility Point needs some improvement on these if they want to make a better impression on customers.

            Even though their response time is not very impressive utility point’s complaint handling figures seem quite good. According to the numbers on Which? Utility Point manages to resolve 80% of the complaints on the same day or the very next working day. They still got few companies to beat as the best firms manage to resolve 90% or more complaints during the same period.     

How green is Utility Point?

            Utility point is not a green energy company. Their primary energy source is Natural gas. Even though renewable sources come second, their contribution is too little compared to most other energy firms.

Utility Point does not support carbon offsetting programs either.

Most of the UK’s energy firms support carbon offsetting programs collaborating with environmental associations to reduce the damage of carbon emission. But Utility Point has not put enough weight on this matter, which is unfortunate. We hope they will make policy changes in the future towards a more environmentally friendly process to help UK reach its target of bringing greenhouse gas emissions to net-zero by 2050.

            At least for now, if you are looking for an environmentally friendly energy provider, Utility Point may not be the one that you are looking for.

Utility point prices

Utility point gas and electricity prices are very reasonable and affordable. According to Selectra, some of their tariffs are around £300 cheaper than the big six suppliers in the UK. The cheapest tariff will cost around £960 per year for an average user.

Utility Point Customer Reviews

            Customer feedback is the most dependable way to assess any service and is valid for the energy industry as well. A genuine customer review reflects the real picture as opposed to an image inflated by marketing. Let us look at some customer reactions to the Utility Point energy supplier on leading customer review websites.

Utility Point reviews on Which?

            Utility Point became the 15^th out of 25 energy companies in the annual Which Energy Company Satisfaction survey. Reviews were done by 7,460 members of the public, and they rated utility point above all the big energy firms

In this “Which” review, Utility Point scored 65% of the overall score. They secured 4 stars out of 5 for ‘bill accuracy. Seven other energy suppliers achieved 5 out of 5 stars in this section.

They obtained only  3-stars for customer service, bill clarity, and value for money categories. Having said that, only five companies gained 4-star ratings for ‘customer service’ in the survey, and no one managed to secure 5-stars. Moreover,3-stars received for the ‘value for money’ category is equivalent to some of the higher scoring companies. Only one company has achieved 5-stars.

Utility Point customer reviews on Trustpilot

            On Trustpilot reviews, the utility point has mixed customer responses. They got 3.3 average ratings out of 5 from 9841 reviews.. 68% of the customers rated Utility Point as ‘Excellent’ or ‘Great’ while 28% of them have rated them as ‘Poor’ or ‘Bad’.Most of the customer reviews that rated them ‘Poor’ or ‘Bad’ have highlighted their poor customer service and lack of transparency.

Utility Point customer reviews on Review.io

 Utility Point has scored 2.35/5 overall ratings in Review.io, which is alarming for any energy supplier. But these ratings are based on just 244 customer reviews, which is not significant enough. However, the lack of transparency and poor customer service has been criticized on several occasions by the customers.

Utility point reviews on Feefo

Utility point encourage customers to review in Feefo. Out of 165 Feefo reviews Utility point got 4.3 stars out of 5

            Overall, in almost all the customer review sites, Utility Point has been rated average.Considering the fact that they are new to the market this is reasonably ok but they definitely need some work to do.

What is ‘Utility Point Rewards’?

          Utility point reward is a benefit program that is exclusively for utility point customers. This program comprises a range of special offers, including discounts up to 60% at a host of Hight street stores, restaurants, and websites. Ex Halfrods,Asda,Argos,Wilko

Once you register for the program they will send you alink and you can choose your password and start using the benefits. You don’t have to pay anything for the service.However will lose access to this program when you leave Utility Point. If you leave before the due period of the contract, a cancellation fee would be charged.

Does Utility Point support smart meters?

            Utility Point does not support smart meters yet. They only take meter readings from traditional credit meters. So if you have a smart meter and switch to Utility Point, your smart meter will lose its smart functionality. Therefore you will have to submit your meter readings manually.

This issue arose mainly because they are new to the energy market. They will need some more time to catch up but will get there sooner. Currently, most energy companies install generation 2 smart meters across the country to comply with the government’s vision to supply smart meters to every home within the next 2years.

Utility Point ‘refer a friend scheme.’

Utility Point customers are provided with a unique opportunity to earn some money by referring a friend to them. If your friend uses your referral link when signing up, you both will get £25 each. As a Utility Point customer, all you have to do is log in to your online account and click on ‘Refer a Friend’ on the menu. After that, you can generate your personalized link. You can share this link on any social media platform and ask your friends to join with Utility Point using your link.

Warm home discount

            The Warm Home Discount is a government scheme funded by energy suppliers set up to help tackle fuel poverty. If you are eligible for this scheme, you will receive £140 for your energy bills each winter.

            Those who are eligible for the scheme in 2021 will receive £140 to your Utility Point account by 31^st March 2021. At the moment, this scheme is offered only to the core group. Once the company reaches 250,000 customers, they will have to provide the scheme to the broader group.

How to switch to Utility Point

You can switch to Utility Point by using an independent energy switch website or switching directly through the utility point website.

If you use the utility point energy website, the process will take only a few minutes. You need to enter a few details, and they will handle the full switching process, including informing your old supplier. The switching process will take around 21 days. You can cancel the switching process within 14 days since you register without paying any exit fees.

            The only thing they want from you is to submit your opening meter readings  5 days before you are due to be supplied. They will remind you of this via email.

Does Utility Point support Economy 7?

The answer is NO. Utility Point does not support Economy 7 meter at the moment.

Utility point annual boiler service

Boiler service is important to make sure that you don’t get nasty surprises in the middle of winter. Utility point offers boiler service combined with its partner northern gas heating. They offer 2 plans. One year plan which cost you £79.99 per year and a 5-year plan which cost you £63.99 annually.

How to contact Utility Point

Utility point has Uk based customer service. For general inquiries you can email them Or call hotline 03455577878

Emergency support is available 24 hours a day seven days a week.

For Gas Emergency – 0800111999

For Electricity Emergency -0800404090

Address – Utility point limited, Floor 7, Merck House, Seldown Road, BH15 1TW 

 Pros

• Affordable price 
• Good in resolving complaints
• Easy to switch

Cons

• Poor customer service
• Difficulties to get refunds
• Use less renewable energy sources
• Does not take smart meter readings

read more

• Switch craft review
• Weflip review
• Cheap energy club review
• How to switch energy supplier without penalty
• 10 Energy myths busted
• Best energy comparison website – a market research
• Uk energy market- a guide to customers
• Cheap green energy
• How to switch energy supplier and find the best deal
• Energy tariff explained
• How to set up gas and electricity in a new home
• Utilitypoint review
• Bulb energy review
• Octopus energy review
• so energy review
• Billbuddy reviews